Subscriptions

How subscriptions work

Subscriptions are automatically renewed according to your chosen delivery cycle, and products are automatically shipped from the store after each successful renewal. For example, if you purchased a monthly subscription, the system will automatically charge your payment card every month, and you will regularly receive products at home – without having to place subsequent orders yourself!

Can I pause or cancel a subscription?

Of course! You can pause or cancel your subscription at any time in the customer panel, as shown in the screenshot below. The only exception are subscriptions that require a certain number of payments before they can be canceled.

You can access the customer panel via a special link you received in an email after placing your first subscription order in the store. You can also manage your subscriptions after creating an account in our store.

How can I skip or reschedule a payment?

You can skip or reschedule a payment in the customer panel. Next to each scheduled delivery, there is a "Skip payment" button, which allows you to opt out of that particular charge. To reschedule a payment, click the "Reschedule" button next to the delivery date.

Can I add products to my subscription?

Of course! You can add products to your subscription in the customer panel. Simply click the "Edit" button in the products tab to modify, delete, or add products available under the subscription.

What happens if a payment cannot be processed?

If a subscription cannot be renewed due to a payment processing issue, you will receive an email with a link to securely update your payment method.